Managed support and engineering services
AISERVER.AZ doesn't simply hand a server over. Base support is included with every order, ongoing administration is a separate managed service, and complex projects are run as dedicated engineering work. All of it is done by real engineers.
- An engineer builds, documents and hands over the server
- Updates, monitoring and backups run to an agreed routine
- During an incident you talk directly to the team in Azerbaijan
- Status
- Watched by an engineer
- Operating system
- Linux or Windows Server — install, configuration, updates
- Monitoring
- Resource and service checks, alerting channels
- Backups
- Schedule, storage location and restore verification
- Security updates
- Planned patching, access rights and firewall rules
- Last engineer action
- Every piece of work is logged in a ticket and visible in your cabinet
Service levels
Three levels: base support included with every server, optional managed administration, and custom engineering run as a project.
Base support
Included with every dedicated server — hardware, network and order-related matters.
Included with every dedicated server
Scope
- Resolution of hardware and network faults
- Questions about orders, configuration and billing
- Initial assistance bringing the server online
- Tickets and correspondence in AZ / RU / EN
- Recommended
Managed administration
An optional paid service: ongoing management of the operating system and services.
Price calculated individually
Scope
- Configuration and updates for the OS and services
- Security settings and access management
- Monitoring and preventive maintenance
- Investigation and resolution of faults
Custom engineering
Project work: complex migrations, architecture and non-standard tasks.
Priced from the scope of the project
Scope
- Complex migration and consolidation projects
- Infrastructure architecture design
- Load testing and performance optimisation
- Backup and recovery scenarios
Managed by AISERVER.AZ
We don't simply hand over the hardware. OS installation, initial security, the web and database stack, updates, monitoring and troubleshooting — our engineers do that work for you. Scope and terms are agreed per project.
OS installation and reinstallation
Your choice of Linux or Windows Server, a clean installation and the initial settings.
Initial security
SSH access, firewall rules, user permissions and base hardening.
Web stack, Docker and databases
Nginx, PHP/Node, a Docker environment, MySQL/PostgreSQL and other services.
Updates and routine maintenance
Scheduled package updates, log rotation and disk-space monitoring.
Monitoring assistance
Setting up resource and service monitoring and connecting alert channels.
Performance tuning
Matching configuration, cache and database settings to your real load.
Backup strategy
A backup schedule, a storage location and a restore procedure you can rely on.
DNS and domain migration
Zone transfers, a TTL plan and a switchover kept under control.
Site, application and server migration
Moving an existing environment to the new server, with a test run and cutover.
Troubleshooting
Log analysis, finding the root cause and preventing a repeat.
Incident assistance
An engineer joins during a critical incident and works through the recovery steps.
Pre-purchase consultation
Choosing the processor, memory and storage configuration that fits your workload.
Managed service pricing
Price calculated individually
Individual quoteManaged administration is available — we simply don't publish a fixed tariff: the amount is worked out with an engineer from the scope of the work.
The price of the managed service is agreed with an engineer according to the scope of work. We don't publish a fixed tariff — describe the task and we'll define the scope and the amount together.
Why a live engineer?
People are our main difference. Automation speeds up routine work, but the decision and the accountability stay with an engineer. That is why we don't replace support with a bot — we reinforce it.
Priorities and SLA
We classify incidents by priority and keep an on-call rota for critical cases. Exact response times are agreed in the contract.
View SLAFrequently asked questions
Is base support really free?
Yes. Support for hardware, network, orders and the initial bring-up is included with every dedicated server. Ongoing administration at the operating-system level belongs to the managed service.
How much does the managed service cost?
There is no single tariff — the amount is agreed from the list of services and the complexity of the server. We don't quote invented figures; an engineer can give you a precise proposal.
Do you help at night?
We keep an on-call rota for critical incidents. Exact response times are set out in the contract, on the terms agreed with you.
Let's pick the right server for your workload together
Browse the catalogue or write to an engineer — we'll match the configuration to your load. No commitment.