AI assistant
AISERVER.AZ's AI assistant doesn't replace a live engineer — it augments one. It answers common questions from the knowledge base, helps you find the right server, and escalates to a live engineer in one click when needed.
Principle: AI augments, not replaces
- First line for routine questions — decisions stay with the engineer.
- Answers come only from the verified knowledge base (RAG).
- Every answer includes a source link.
How it works
- 1
Question
You ask a question in AZ/RU/EN.
- 2
RAG answer
The assistant finds an answer from verified content and shows the source.
- 3
Escalation
If needed, the conversation is handed off to a live engineer with full context.
Safety guardrails
It doesn't invent prices, SLAs, or timelines — if data is unavailable, it routes to an engineer.
It doesn't make commitments on behalf of the company (discounts, downtime guarantees).
It doesn't grant access to server management or another customer's data without authentication.
All conversations are logged for quality and oversight.
The 'Talk to an engineer' button is always visible — this is a product feature, not a bot failure.
The assistant goes live once the knowledge base and pricing/SLA are ready. This page explains the approach; the widget will load asynchronously to avoid affecting performance.
Frequently asked questions
Will the bot replace engineers?
No. The bot speeds up routine questions, but a live engineer is our core differentiator and decisions always stay with a human.
Can the bot quote a price?
Only if a confirmed price exists in the knowledge base. If not, it routes to an engineer rather than making something up.
Let's find the right server for your workload together
Talk to an engineer or browse the catalog. No commitment required.